Gaya APA
Diana, F, T, &, A. (1995).
Total Quality Management (Ed. 5 Revisi, jlh Ekspl = 1).
Yogyakarta:
Andi Yogyakarta.
Gaya MLA
Diana, Fandy, Tjiptono, &, Anastasia.
"Total Quality Management".
Ed. 5 Revisi, jlh Ekspl = 1
Yogyakarta:
Andi Yogyakarta,
1995.
Text.