Gaya APA

Diana, F, T, &, A. (2001). Total Quality Management (TQM) (Ed. 4 Revisi, jlh Ekspl = 1). Yogyakarta: Andi Yogyakarta.

Gaya MLA

Diana, Fandy, Tjiptono, &, Anastasia. "Total Quality Management (TQM)". Ed. 4 Revisi, jlh Ekspl = 1 Yogyakarta: Andi Yogyakarta, 2001. Text.